FAQ

FREQUENTLY ASKED QUESTIONS

Orders

Can I change my order details after it has been placed?

Email or contact us as soon as you realise a change of order details may be needed. If your order hasn't been dispatched, we're still able to amend any personal details, such as your shipping address.

How can I track my order?

Once your order has been dispatched, you will receive a shipment confirmation outlining your order details, delivery details and your consignment reference which you can use to track your order.

Will I have to pay customs duties or taxes on international orders?

For all international shipments, the price you pay already includes any taxes and duties.

Do I need to sign for delivery?

Yes, all orders will require signature upon delivery.

What happens if I miss the delivery?

For domestic Australia Post shipments, your order will be taken to your local Australia Post outlet and may be collected with photographic identification.

For International orders, your order will be taken to the local post depot. Enquire with us to find out more.

My tracking says my order was delivered but I don't have it. What should I do?

In most cases, the parcel has been delivered and signed for by another person.

Please check with your reception, concierge, office, and neighbours before contacting us here.

Payments

What currency can I pay with?

You can pay in the international currency of your choice by selecting from our drop-down list of locations and currencies.

DM Archipelago is not responsible for international transaction fees that might be charged by your bank.

Are your payment methods secure?

Yes, our payment processor is certified Level 1 PCI DSS compliant, ensuring that all transactions on dmarchipelago.com are protected and secure. Further, when a customer enters card details, the site doesn't store the raw card number on the merchant's side and the merchant never directly handles raw card data.

Production

Where is your jewellery made?

The majority of DM Archipelago pieces are conceptualised, crafted and produced in our Melbourne studio. We also work with a small network of Responsible Jewellery Council accredited international manufacturers.

Are all your opals from Australia?

Yes, we do not use opals from anywhere else in the world. Australian Opals are renowned worldwide as the pre-eminent type due to its superior stability, quality, depth and play of colour. The value of Australian opals far exceed that of opals from any other region or continent.

Can I get my jewellery engraved?

DM Archipelago offers an engraving service to personalise your jewellery piece with a short message, name or, date. The size of the engraving and the number of characters depend on the model. Contact us should you wish to enquire about this service. Please note, engraved jewellery pieces cannot be returned.