Warranty Policy

At DM Archipelago, our jewellery is crafted with precision, purpose and lasting quality. We proudly offer a 12-month warranty from the date of purchase, covering manufacturing faults for all pieces purchased through us.

What is not covered under our warranty

• Unreasonable wear and tear
• Product amendments including resizing
• Inappropriate storage or misuse
• Lost or stolen items
• Tarnishing caused by failure to follow care instructions
• Damage caused by third-party repairs or modifications
• Stretched chains, misshapen, knotted pieces and scratches or dents (unless due to a manufacturing fault)
• Events beyond our control (natural disasters, pandemics, civil unrest, etc.)

Paid Repairs & Post-Warranty Support

If your jewellery:

• Falls outside the 12-month warranty window, or
• Shows signs of general wear, damage, or impact

It will be treated as a paid repair. Our team will assess the item and quote accordingly.

Please note:

• Not all items are repairable
• Fees will vary by issue, materials and craftsmanship

6-Month Warranty for Paid Repairs

All paid repairs completed through the DM Archipelago workshop are covered for 6 months from the date of the repair. This covers any fault directly related to the repair work carried out.

Not covered under this warranty:

• New damage unrelated to the original repair
• Wear and tear
• Improper storage or handling
• Third-party alterations or repairs
• Failure to follow care instructions
• Damage caused by events beyond our control (natural disasters, civil unrest, etc.)

Items for Repair to be Sent to Us

We kindly ask that any items needing warranty service be sent back to our Australian studio at your cost. Any replacement or repaired pieces under warranty will be returned to an Australian address for domestic purchases. For international purchases, they will be sent to the designated international address, though please note this would be at an additional cost.

Additional Terms

• Earrings sold as a pair must be returned as a pair. If only one is returned, a full credit will not be able to be issued unless both are returned.
• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to have the item repaired or replaced if the item fails to be of acceptable quality.
• A manufacturing fault refers to a defect in materials or workmanship that excludes damage caused by wear, impact, or improper care.

Sterling Silver Warranty

Our sterling silver pieces are covered under the same 12-month warranty ensuring peace of mind for any manufacturing issues. Please note that tarnishing and general wear and tear are not considered manufacturing faults and are not covered under warranty.

Sterling silver naturally changes over time, with its finish gently evolving based on your unique skin chemistry, how often you wear it, and how it's stored. The beauty of silver is that it loves to be worn - your skin's natural oils can actually help slow tarnishing and keep your jewellery glowing. We recommend giving your silver a gentle polish with a soft cloth to maintain its shine.

If your piece is outside of the warranty period, we offer a dedicated repair service.

Email clientservices@dmarchipelago.com.au for assistance.

Your Rights Under Australian Consumer Law

You have the protection of consumer guarantees under the Australian Consumer Law. (Note: The general comments below are not a comprehensive or exhaustive summary of the Australian Consumer Law.)

Relevantly, the Australian Consumer Law contains certain statutory automatic guarantees (consumer guarantees) which provide you with a basic guaranteed/automatic level of protection when you purchase DM Archipelago jewellery in Australia. For example, there is a consumer guarantee that our jewellery is of acceptable quality (that is, free from defects, safe, durable, acceptable in appearance/finish, and fit for wearing based on what a reasonable consumer would regard as acceptable given the type of goods, price of goods (if relevant), description/statements on packaging/labels, statements made by supplier/manufacturer about the goods and other relevant circumstances).

Full details of your consumer rights may be found at www.consumerlaw.gov.au